Senior Property Manager

Seattle, WA

Full Time

Property Management

Mid Level

Pilot Property Management is a local company specializing in multifamily real estate in the greater Seattle area. Our focus on long-term client success is at the core of everything we do and we strive to operate the properties we have been entrusted to manage as if they were our own. As we continue to grow our portfolio of 1100+ units, we are looking for individuals who can see the big picture of our clients’ goals, how they relate to the management plan for each property, and implement those initiatives into daily decision making.

The Senior Property Manager (SPM) is responsible for overseeing the daily operations of a portfolio of properties located in the greater Seattle metro area. SPMs work with a variety of building types, locations, vendors, residents, and property owners. A typical day will include approving payables, visiting and inspecting assigned properties, monitoring vacancy and leasing efforts, assisting with tenant concern escalations, managing apartment turns, tracking delinquency, and maintaining excellent communication with property owners.

As a primary point of contact for clients, Senior Property Managers are an important face of the company and as such, must convey our brand of professionalism and a can-do attitude.

Skills/Qualifications

4+ years proven professional experience in multifamily property management, preferably in a client-facing role
Must have access to reliable transportation - this position requires daily travel between various property sites in the greater Seattle metro area
Valid Washington driver’s license with an insurable driving record
Excellent English written and verbal communication skills
High computer literacy including MS Office Suite
Strong time management & organization skills
Experience using property management software - Appfolio preferred
Ability to meet deadlines, multi-task, adapt to situational changes, and prioritize work responsibilities with minimal supervision
Capacity to remain calm in intense situations
Willingness to accept constructive criticism and give appropriate feedback   
Working knowledge of property budgets and how they relate to real estate financial performance
Adherence to Federal, State, and local fair housing laws and best practices
High School diploma required, higher education encouraged

Responsibilities & Duties

The following describes the general nature and level of the work performed by the individual and is not intended to be all-inclusive. It represents essential elements and criteria necessary to successfully perform the job. It is generally agreed that other duties may be assigned from time to time.

Client Relationship Management: Act as the main point of contact for property owners, fostering trust through proactive communication, timely reporting, and strategic guidance on property operations.
Property Performance Oversight: Drive financial and operational success by monitoring budgets, analyzing performance metrics, and implementing initiatives that enhance asset value and tenant satisfaction.
Leadership & Collaboration: Partner with internal teams including Maintenance, Leasing, Assistant Property Managers, Tenant Support, and Bookkeeping to ensure seamless service delivery.
Strategic Decision-Making: Provide guidance on capital improvements, risk management, and compliance to align property operations with client objectives.
Operational Oversight: Oversee property operations including CapEx projects, solving long term issues, and overseeing service contracts.

Compensation & Benefits

Wage $33.65 - $38.46/hour (~$70,000 - $80,000 when annualized)
Mileage reimbursement for work-related travel
100% Company-paid comprehensive health insurance (medical, vision, and dental) + group life insurance
Company-paid Long-Term Disability Insurance
401(k) with company match
Paid company holidays + Vacation Leave + Sick Leave
Fun company events & development opportunities

Additional Information

This position will cover a portfolio of properties located across the greater Seattle area (typically either focused on the north end between Everett and Seattle or the sound end between Seattle and Tacoma). Daily travel between locations is common.
Schedule: this is a full-time, non-exempt position, generally working Monday - Friday 8:30am – 5:30pm
Work Environment: We are an office-first team. Onsite work in our office in Seattle comprises about 50-60% of the work, and 40-50% is in the field at managed properties (subject to change). Team members are generally expected to be in the office (located in Seattle) when not at properties.

Pilot Ventures LLC (Pilot Property Management & Pilot Capital) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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When are you available to start? Is there anything about your potential start date that we should know?*

How many years of experience do you have in property management?*

What is the highest-level property management role you have held, and what were your primary responsibilities? Please be sure to note the number of units and property types managed.*

Which of the following do you have experience with:* Multifamily property managementDirect Client EngagementApproving Payables/BillablesHandling Difficult Tenant SituationsPreparing Property BudgetsFederal, State, and Local Fair Housing LawsManaging VacancyAppfolio

How do you prioritize tasks when managing multiple properties?*

Describe the most challenging tenant-related situation you’ve managed. What was the issue, and how did you resolve it?*

Describe a time when you resolved a high-pressure situation with a property owner. In your answer, please be sure to provide the context of the situation, the steps you took to address the issue, how you communicated with the parties involved, the outcome, and what you learned from the experience.*

What makes you a remarkable property manager and sets you apart from other candidates for this role?*

This is an office-based position, with employees expected to be in the Seattle office Monday through Friday, except for when they are required to be at properties. Depending on property needs, employees may spend up to 50% of their time out at properties around the greater Seattle area. Are you comfortable working in-office and with the travel demands?*

Do you have a reliable personal vehicle for daily transportation, as well as a valid WA driver's license and an insurable driving record?*

This position has a starting wage of $33.65 - $38.46/hour (approximately $70,000 - $80,000/year), depending on experience and portfolio size. We also reimburse for business mileage, pay commissions for new leases signed, and offer great benefits. Does this fit within your compensation expectations?*

Are you authorized to work lawfully in the United States for any company?

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.*

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Today, there are two brands under the Pilot umbrella: Pilot Property Management and Pilot Capital.

Pilot Property Management (PPM) offers full-service third-party management and a la carte management services to regional apartment owners, as well as managing Pilot Capital's local assets. The PPM team efficiently oversees a portfolio of more than 75 assets throughout the Seattle metro area.

Click on a role to the left to view the position description and application instructions. Don't see the right fit? Send your resume and cover letter to [email protected] to be considered for future opportunities.

Senior Property Manager

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