Leasing Agent (multi-property)

Pilot Property Management is a locally-owned company managing more than 1,100 apartment units in the greater Seattle area. We're looking for a leasing agent to join our team - a great opportunity for someone who is self-motivated and who loves working with people! Prior leasing or property management experience is preferred, but we are open to training someone new to the industry!

This is a full-time position working Tuesday through Saturday, 9am to 6pm. Our team is based out of offices near Fremont (Seattle), but Leasing Agents will travel between the office and properties throughout the day. At this time, we expect this position will focus on properties on the northern end of our portfolio, ranging from the Seattle area up to and including Everett. This position requires daily use of a personal vehicle.

The Role

As the first point of contact for potential residents, Leasing Agents are the face of the company. Successful Leasing Agents are professional and provide high-level customer service for all residents and clients, consistent with our company values. Although you are responsible for specific units and properties, we work collaboratively as a team to ensure positive resident experiences across the board, increase retention, and ultimately build our portfolio of properties.

A typical day for a Leasing Agent includes advertising available apartments online, communicating with prospective residents, scheduling and conducting apartment tours, and coordinating apartment turns (maintenance and cleaning of upcoming available units after move-outs). Beyond leasing, this position is a critical part of the larger property management team, supporting a variety of projects on a regular basis. 
 

Responsibilities and Duties

First and foremost, the Leasing Agent will provide prospective residents the absolute best application and move-in experience and provide existing residents with exceptional customer service. Duties include but are not limited to:

• Advertise and inspect available apartments
• Respond quickly and professionally to all inquiries
• Schedule and conduct tours with prospective residents
• Ensure leasing tours have highest probability of closing
• Maintain records of guest activities and keep availability updated
• Process rental applications & proactively follow-up with prospects
• Ensure apartments are ready for new residents prior to move-in date
• Respond promptly to service requests and schedule necessary work to be completed
• Maintain accurate and complete resident files in accordance with company policies
• Learn and follow Federal, State, and local fair housing laws (training is provided)
• Foster a safe & healthy work environment, including reporting unsafe conditions and following protocol to prevent accidents/injuries
• Assist Property Managers and Property Management Team with resident communication, renewals, posting notices, property inspections and access, vendor coordination, portfolio administration, and special projects

Qualifications and Skills

Prior leasing experience is strongly preferred. This is essentially a sales position, so if you like talking to people and have great communication skills, that's a fantastic start! Beyond that, you should have:

• Valid driver's license, automotive insurance, & access to reliable personal vehicle - only applicants who drive and have a vehicle can be considered
• Be able to make appointments on-time - this position requires daily travel between various property sites in the greater Seattle metropolitan area (mileage is reimbursed)  
• High School Diploma or equivalent
• 2+ years customer service or related experience
• Excellent English written and verbal communication skills
• Computer literacy with ability to use email and scheduling software
• Must have a smart phone with data plan and be willing to download and use professional apps
• Ability to adapt to a fast-paced job and situational changes
• Capacity to remain calm in intense situations
• Accept constructive criticism and give appropriate feedback
• Ability to understand and follow federal, state, and local fair housing laws
• Ideal candidates are self-motivated, good communicators, and adaptable 

Compensation & Benefits

• $21-23.50/hour
• Up to $175 commission per new lease completed (Agents close an average of 8-10 leases/month)
• Mileage reimbursement for work-related travel
• Company-paid comprehensive health insurance (medical, vision, and dental coverage)
• 401(k) Retirement Savings Plan with 4% company match
• Company-paid Long Term Disability Insurance
• Generous PTO plan + 12 paid holidays
• Professional development & education opportunities
• Fun company events

Additional Information

• This position will cover a portfolio of properties located throughout the greater Seattle metro area, between Everett and Tacoma. Daily travel between locations is common.
• Schedule: this is a full-time position working Tuesday - Saturday, 9am – 6pm.
• Work Environment: Both onsite work in our Seattle office and in the field at managed properties is required. This position is roughly 30-40% in the office and 70-60% in the field (subject to change).

Pilot Ventures LLC (Pilot Property Management & Pilot Capital) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.